Rückerstattungsrichtlinie
Die englische Fassung dieses Dokuments ist die maßgebliche Version. Übersetzungen dieser Seite dienen nur der Orientierung.
1. Before work starts
You may cancel free of charge any time before paying a final quote — no payment, no obligation. If you cancel after payment but before translation work has begun, we refund 100%.
2. Cancellation during work
If you cancel while translation is in progress, we charge for the portion already completed and refund the remainder.
3. Missed deadlines
If we miss a confirmed deadline, any rush surcharge is automatically refunded. If the delay materially defeats the purpose of the order and we cannot remedy it, you are entitled to a full refund.
4. Quality claims
Report defects within 14 days of delivery. We first revise the translation free of charge. If substantiated defects persist after revision, we refund a proportionate part — up to the full order amount for unusable work.
5. How refunds are paid
Refunds go back to the original payment method via Stripe, normally within 5–10 business days.